Shipping Policy
• Handling fee may apply on some items • Standard ground shipping (3-7 Business Days) • Need it faster? We've got you covered! ⚡ Express shipping options are available Important Details: • Ships from Union, NJ • Orders process within 1-2 business days • Tracking provided via email (If applicable) • Questions? Contact us at live@idealsentiments.com
Return Policy
• Customers have 30 days from the delivery date to initiate a return • Items must be in their original condition with all tags (if applicable) attached • Original packaging should be intact where possible Eligible Items ✅ Acceptable for Return: • Unworn apparel (t-shirts, sweatshirts) • Unopened greeting cards in original packaging • Unused gift items • Items with manufacturing defects • Incorrect items received ❌ Non-Returnable Items: • Personalized or custom-made items • Items marked as "Final Sale" • Personal care items (if applicable) • Items damaged due to customer misuse • Greeting cards with written messages Return Process 1. Initiate Return: • Contact our customer service at live@idealsentiments.com • Include your order number and reason for return • Photos may be requested for quality issues 2. Return Shipping: • Customer is responsible for return shipping costs • Use tracked shipping method to ensure safe return • Ship to: Ideal Sentiments, Union, NJ (full address will be provided) 3. Refund Process: • Refunds will be issued to original payment method • Processing time: 5-7 business days after receiving return • Shipping costs are non-refundable unless item was defective Quality Guarantee • All items are inspected before shipping • Defective items qualify for free return shipping • Full refund or replacement for damaged items Special Considerations • Seasonal items must be returned within 14 days • Sale items may have modified return terms • Bulk orders (5+ items) require prior approval for returns Sustainability Commitment In line with our values: • We encourage responsible returns • Digital return labels to reduce paper waste • Reusable packaging appreciated Contact Us Questions about returns? Reach us at: • Email: live@idealsentiments.com Response time: Within 24 hours
Privacy Policy
Last updated: January 15, 2025 This Privacy Policy describes how Ideal Sentiments ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our online store or otherwise communicate with us (collectively, the "Services"). Key Points Summary • We collect only essential information needed to process orders and improve your shopping experience • Your data is securely stored and never sold to third parties • We're based in Union, NJ, and follow all applicable US data protection laws • We use cookies to enhance your shopping experience • You can contact us at live@idealsentiments.com with privacy concerns Information We Collect 1. Information You Provide Directly: • Contact details (name, email, phone number, address) • Order information (billing/shipping details, payment confirmation) • Account information (username, password) • Customer service communications • Newsletter preferences 2. Information Automatically Collected: • Device information • IP address • Browser type • Shopping behavior • Website interaction data 3. Information From Third Parties: • Payment processing information from our secure payment providers • Shipping information from delivery partners • Social media interactions when you engage with our platforms How We Use Your Information 1. Essential Uses: • Processing your orders • Shipping products to you • Communicating about your purchase • Providing customer support • Managing your account 2. Business Improvement: • Enhancing our greeting cards and t-shirt offerings • Improving website functionality • Personalizing your shopping experience • Analyzing shopping trends 3. Marketing (With Your Permission): • Sending newsletters about new products • Sharing special offers • Providing updates about our positive message initiatives • Social media engagement Information Sharing We share your information only with: • Payment processors to complete transactions • Shipping partners to deliver products • Email service providers for communications • Analytics services to improve our store Your Rights You have the right to: • Access your personal information • Correct inaccurate data • Request deletion of your information • Opt-out of marketing communications • Export your data Data Security We protect your information through: • Encrypted connections • Secure payment processing • Regular security updates • Limited employee access • Secure data storage Cookies We use cookies to: • Remember your preferences • Maintain your shopping cart • Analyze site traffic • Improve site performance You can manage cookie preferences through your browser settings. Children's Privacy Our Services are not intended for children under 13. We do not knowingly collect information from children. Updates to This Policy We may update this policy periodically. Significant changes will be communicated via: • Email notification • Website announcement • Store notification